Overview

At Farmers Market, we prioritize freshness, fairness, and customer satisfaction. Our refund and returns policy is designed with the nature of perishable goods in mind. Our refund and returns policy lasts 7 days. If 7 days have passed since your purchase, we can’t offer you a full refund or exchange.

Eligibility for Returns:

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Returns are only accepted for damaged or spoiled goods at the point of delivery.

Complaints must be made within 24 hours of delivery, with photo evidence.

Perishable items like vegetables, fruits, dairy, and meat are not eligible for return once accepted by the buyer.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 3 – 5 working days.

Responsibility

Buyers must inspect goods upon delivery.

Farmers must ensure quality control before shipping.

For return issues, contact: returns@farmersmarket.com.ng

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at returns@farmersmarket.com.ng

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at returns@farmersmarket.com.ng and send your item to: Shop B12 Extension, Mazado Plaza, Plot 874 Shetima Monguno Crescent, Utako, Abuja.

Shipping returns

To return your product, you should send your item to Shop B12 Extension, Mazado Plaza, Plot 874 Shetima Monguno Crescent, Utako, Abuja.

Need help?

Contact us at returns@farmersmarket.com.ng for questions related to refunds and returns.